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Privacy Policy

At Somnium Travels Private Limited, accessible from https://somniumtravels.com , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

1. Information We Collect

We may collect personal information including but not limited to:

• Full Name
• Contact Details (Email, Phone Number)
• Travel preferences and booking details
• Payment information (processed securely through third-party gateways)
• Location data (if permitted)

2. How We Use Your Information

We use the information to:

• Confirm bookings and provide travel services
• Improve user experience
• Send updates, offers, and newsletters (if opted in)
• Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

• Our travel partners (hotels, airlines, etc.) to confirm your bookings
• Payment gateways for transaction processing
• Government or legal authorities if required by law

4. Data Security

We take appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Cookies

We may use cookies to improve website functionality and user experience. You can choose to disable cookies via your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at:

Email: [your email address]

Phone: [your contact number]

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Terms and Conditions – Somnium Travels Private Limited

1. Introduction

Welcome to Somnium Travels Private Limited. By using our website [somniumtravelsprivatelimited.com], you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website or services.

2. Services Offered

We provide travel and tour services including holiday packages, flight bookings, hotel reservations, and related services. All services are subject to availability and confirmation.

3. Booking & Payments

• All bookings must be confirmed with a valid payment.
• Prices are subject to change without notice.
• Final confirmation will be sent via email after successful payment.

4. Cancellation & Refund Policy

• Cancellation charges will apply as per the individual package or service terms.
• Refunds, if applicable, will be processed within 7-14 working days.
• No refund will be provided for no-shows or unused services.

5. Travel Documents

It is the responsibility of the customer to carry valid travel documents including passport, visa, ID proof, etc.

6. Limitation of Liability

Somnium Travels will not be liable for any loss, damage, accident, or delay due to circumstances beyond our control such as natural disasters, strikes, flight cancellations, etc.

7. Changes to Terms

We reserve the right to update or change these terms at any time without prior notice. The latest version will always be available on our website.

8. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes will be subject to the jurisdiction of the courts in [Your City, e.g., Delhi].

9. Contact Us

If you have any questions regarding these Terms and Conditions, feel free to contact us at:

Email: Somniumtravelsprivatelimited@gmail.com

Phone: +919461401057

Return and Refund Policy

Last updated: [Date]

At Somnium Travels Private Limited, customer satisfaction is our top priority. We understand that plans can change unexpectedly, and we aim to make the return and refund process as smooth as possible. Please read our policy below:

1. Cancellation by the Customer:

• Cancellations must be requested in writing via email at somniumtravelsprivetelimited@gmail.com
• Cancellation charges will apply based on the timeline and the specific service booked:
   
  • More than 30 days before travel: Full refund minus booking charges.
  • 15–30 days before travel: 50% refund.
  • Less than 15 days before travel: No refund.
  • Flight/train bookings are subject to airline/railway cancellation policies.

2. Cancellation by Somnium Travels:

• In rare cases where we must cancel a service due to unforeseen circumstances (e.g. natural disasters, operational issues), we will offer:
   
  • A full refund or
  • Rescheduling/alternative booking of equal value (as per customer choice).

3. Refund Process:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be made via the original payment method.
• Transaction and processing charges (if any) are non-refundable.

4. Non-Refundable Services:

• Certain services such as visa fees, travel insurance, special discounted packages, and non-refundable hotel/flight bookings are non-refundable.
• These will be clearly marked during the booking process.

5. No Show / Missed Bookings:

• No refund will be given if the customer fails to show up for a booked service or misses a connection due to personal reasons.

6. Contact Us:

If you have any questions or need to request a cancellation or refund, please contact us: